Yes, please send us a message during checkout if you wish to receive the item in a gift wrap or a gift message.
We accept the following credit and debit cards: Visa, Mastercard, American Express and Discovery. We also accept PayPal and Vipps. The amount for your order will not be charged until your order is shipped from STUDIO EBN.
Delivery
Yes, we have worldwide shipping. Shipping costs will apply and will be added at checkout.
It depends on where you are. Orders processed before 10am Norwegian time, will take 1-2 business days to arrive. Overseas deliveries can take anywhere from 3-5 business days. Delivery details will be provided in your confirmation email.
Within Norway there is a standard delivery charge of 50-100 NOK per order. DHL Express Go Green Climate Neutral delivered in Norway: 150 NOK. DHL Express Go Green Climate Neutral delivered in Europe: 298 NOK per order. DHL Express Go Green Climate Neutral International overseas order 398 NOK per order.
We ship worldwide with DHL Express Green Climate Neutral, for domestic shipment we also use Bring.
Yes, all items will be shipped together.
Yes, you will get an email or text from our shipping forwarder where you can track your order.
No, the shipping time will be the same regardless of the number of products.
Returns & Exchanges
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Yes, this is possible. Just email us directly and we’ll take you through the process.
If in the exceptional case you have received a damaged product, just email us directly and we’ll take you through the process.
Yes, you will receive the full amount in NOK that you purchased in our webshop.
Product & Materials
The products are made from salmon leather and cowhide.
The products are designed and developed in Norway, made in Croatia, and shipped out from Norway.
No, all odors disappear in the tanning process. Just like cowhide. Studio EBN's products are mostly made of suede, and this can be brushed and impregnated like ordinary suede.
Yes, we do. We aim to make the products last as long as possible. Just email us directly and we’ll take you through the process.
Yes all shoulder straps are adjustable in length. For information regarding each product, please check the description of each bag in our webshop.
We tend to introduce a new model or color twice a year. We do not make seasonal collections but evolve the collection of organic and a large part of our collection is timeless pieces. We also do drops of new things or collabs now and then, so stay tuned for new launches.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
We never do seasonal sales but we run special discounts and promotions all year, so stay tuned for exclusive deals.
Yes, all products come with an information pamphlet.
Covid-19
Yes, we are always open online.
Most of the time the delivery frame is the same. However we experience that some shipments take 1 extra day.
We have the same return policy in this period. The only change is that we leave the package an extra day in our storage before opening.
Other
You can contact us through our contact page! We will be happy to assist you.
